3-Part Webinar Series: HR & Leadership Essentials: Handling Performance, Misconduct & Difficult People

Day 1: Handling & Documenting Under-Performing Employees (Speaker- Chris DeVany)

Description:

Addressing under-performance requires both skill and consistency. This session equips managers and HR professionals with practical tools to identify performance gaps, conduct effective conversations, and create documentation that is clear, constructive, and legally sound.

Webinar Agenda:

• Identifying signs of under-performance
• Planning and conducting performance discussions
• Building tailored Performance Improvement Plans (PIPs)
• Legal pitfalls in handling performance issues
• Maintaining consistent documentation practices

Areas Covered:

• Root causes of poor performance
• Best practices for performance documentation
• Strategies for employee coaching and feedback
• Steps to minimize legal risk
• Creating a culture of accountability

Day 2: Protect Your Business: How to Document Misconduct That Holds Up in Court (Speaker- Susan Fahey Desmond)

Description:

Accurate documentation can make or break a case when misconduct issues reach the courtroom. This webinar shows how to prepare disciplinary actions and records that hold up under legal scrutiny, while avoiding common mistakes that weaken your position.

Webinar Agenda:

• Differentiating performance issues from misconduct
• Drafting disciplinary actions effectively
• Documentation goals and objectives
• Recording termination decisions properly
• Avoiding common legal documentation pitfalls

Areas Covered:

• The legal weight of documentation
• Writing language that supports disciplinary action
• Myths jurors believe about documentation
• Correct use of email and written records
• Compliance with recordkeeping standards

Day 3: Win at Work & Life: Proven Strategies for Handling Difficult People (Speaker- Bob Churilla)

Description:

Difficult people are everywhere—at work, home, or in social settings. This webinar provides strategies to manage challenging personalities, maintain composure, and use communication tools to de-escalate conflicts and protect your peace.

Webinar Agenda:

• Understanding emotional triggers and behaviors
• Building self-control and resilience
• Effective communication with difficult personalities
• Managing boundaries respectfully
• Techniques to de-escalate tense situations

Areas Covered:

• Personality types and conflict styles
• Emotional intelligence in difficult conversations
• Tools to respond vs. react
• Setting professional and personal boundaries
• Conflict resolution strategies for long-term success

Why You Should Attend?

Managing employee performance, addressing misconduct, and dealing with difficult personalities are challenges that every professional faces at some point. These webinars provide you with practical tools, real-world strategies, and legally sound documentation practices to handle tough workplace situations with confidence.

By attending this 3-part series, you will:

• Gain clarity on how to identify and address under-performance effectively
• Learn how to document issues in a way that protects your organization legally
• Acquire communication skills to manage conflict and difficult personalities
• Develop confidence in conducting difficult conversations with professionalism
• Strengthen your ability to build a respectful, compliant, and productive workplace

Ideal For:

• HR Professionals
• Supervisors & Team Leaders
• Business Owners & Executives
• Legal & Compliance Officers
• Anyone Seeking Communication & Conflict Resolution Skills